First 24–72 hours: document before cleanup when safe
Safety comes first. Once safe, document the damage before the scene changes.
Claim number and policy number
Write down the claim number, policy number, carrier contact, adjuster name, adjuster phone/email, and date/time of every call.
Photo and video sweep
Photograph all exterior sides, roof damage if safely visible, water lines, interior rooms, ceilings, flooring, contents, equipment, vehicles, and damaged materials.
Damage inventory
List damaged items with room/location, approximate age, replacement cost if known, serial numbers, receipts, photos, and whether the item is repairable.
Emergency mitigation
Keep receipts and invoices for tarping, water extraction, board-up, drying, temporary power, debris removal, and reasonable steps taken to protect property.
Do not toss key evidence too fast
If safe and practical, photograph and retain representative damaged materials until the adjuster or carrier gives direction.

